Return, Replacement and Refund
At Kaniska we believe in keeping our customers happy. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.
Guidelines on Returns
To return any product
1) Always email us first if you have a problem on email@example.com
2) Always be sure to report your problem within 24 hours of receiving the item in question
3) Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and refund or replacement shall be given on such items.
4) Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5) Always return your items using registered airmail / courier .
6) Shipping cost for return item should be borne by the customer.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
8) We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) Always send by registered courier and keep the tracking number with you until the item are received by us. Kaniska won't be responsible for non-delivery of the returned item for any unwanted situation or mishap by the designated courier.
10) Please mark the items as defective returns and not for sale and declare a low nominal value.
After purchase that product will not be refundable. But for products with manufacturing defect or damage, wrong product, just email us at firstname.lastname@example.org or call us at +917908414225, +919434934188 with your order no. and product details.
Please note that a refund will be issued only if we find the product delivered was damaged from our end. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.
After we receive the product back at our warehouse we will initiate the refund of your money within 7 business days. The money will be credited back to your payment method. We can also credit bank to your Bank Account but in such case we will require Account Number, Account Holder Name, Bank Name, Branch Name and IFSC Code.
On receiving a defective product:
You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason.
E-mail us at email@example.com with the Order Number and Product number along with the reason for requesting a replacement.
You shall receive an acknowledgement e-mail from us within 2-3 business days.
Do not return any product without confirmation of acceptance from our end.
In case for any reason we are unable to resend you the original product, we would give you the option of selecting an alternative product from our website.
Alternate item chosen by you will be shipped at no extra cost.
If an alternate item is not selected within 7 business days of receiving the e-mail from us, we will initiate the refund procedure. Kindly note, you will receive full refund.
Any extra shipping cost for returning the item to us in India or abroad is to be paid by the customer.
In case you are returning the product due to alteration and manufacturing errors at our end, we do not charge you for the same and we shall refund the shipping charge as well.
Cancel an Order
After you have made the payment we will try to send the product(s) to you as soon as possible. If you want to cancel your order then email us at firstname.lastname@example.org or you can call us +917908414225, +919434934188 as soon as possible. Product once shipped cannot be cancelled. If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you. The amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card. The refund shall take 7 to 10 working days to process depending on our payment gateway.
Availability of products
We bring our customers only the latest and most exclusive products. Our products are manufactured at Bishnupur and are purely original. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique-- one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the exactly order products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or are out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.
Color and Description Disclaimer:
We at kaniskaonline.com do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received.